SHIPPING & RETURNS

SHIPPING POLICY

Thank you for choosing Salon Suzette!

We are committed to providing you with a seamless shopping experience, and our shipping policy is designed to ensure your orders are delivered promptly and affordably.

Free Shipping on Orders Over R1000:

Enjoy complimentary shipping on all orders over R1000. It's our way of expressing gratitude for your continued support.

Shipping Cost for Orders Under R1000:

For orders under R1000, a flat-rate shipping fee of R100 per courier will be applied at checkout. This ensures you receive your products securely and without any hassle.

Next Working Day Dispatch:

We understand the excitement of receiving your order promptly. Therefore, all orders placed before 4 pm on a working day will be dispatched on the next working day.

Courier Delivery Time:

Our courier service strives to deliver your orders efficiently. The delivery time ranges from 2 to 5 working days, depending on your location and the courier's schedule.

Tracking Details:

To keep you informed about the status of your order, we provide tracking details via email as soon as your order is dispatched. You can easily monitor the progress of your delivery and know exactly when to expect your package.

We value your satisfaction and are dedicated to making sure your shopping experience with us is exceptional. If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team at shop@salonsuzette.co.za or 0829993993.

Thank you for choosing Salon Suzette. Happy shopping!

RETURN & EXCHANGE POLICY

At Salon Suzette, we strive to ensure your satisfaction with every purchase. Please take a moment to familiarize yourself with our return and exchange policy to ensure a smooth shopping experience.

No Refund or Exchange on Opened and Used Products:

Unfortunately, we cannot accept returns or exchanges on skincare, creams, scrubs, and supplement products that have been opened or used. This policy is in place to prioritize the health and safety of our customers.

Strict Sealing Requirement:

For products eligible for a refund or exchange, the original boxes must strictly remain sealed. We are unable to process any returns if the product packaging has been tampered with.

Timeline for Returns:

To be considered for a refund or exchange, please ensure that sealed products are returned within 7 days from the date of purchase. After this period, we, unfortunately, cannot accept any returns.

Thorough Inspection:

All returned products will undergo a thorough inspection before the processing of refunds or exchanges. This is to guarantee that the returned items meet the necessary criteria for a refund or exchange.

How to Initiate a Return:

Contact Suzette at suzette@salonsuzette.co.za within 7 days of purchase to initiate the return process.
Clearly state the reason for the return and provide your order number.
Follow the instructions provided by oSuzettem for the return shipment.

Refund Processing Time:

Once the returned items have been received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed within 2-days and credited to the original method of payment.

If you have any questions or concerns regarding our return and exchange policy, please feel free to reach out to Suzette at suzette@salonsuzette.co.za or 0829993993. We are here to assist you.

Thank you for choosing Salon Suzette. Your satisfaction is our priority.